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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic
Details

Topic 1

Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.

Topic 2

Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.

Topic 3

Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.

Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q77-Q82):

NEW QUESTION # 77
ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?

A. Mobile subscription Management
B. Assets based ordering
C. Enterprise Sales Management
D. Digital commerce

Answer: D

Explanation:
To offer a self-service portal for B2C customers to browse and order from the product catalog, Salesforce Industries ' Digital Commerce solution is the most suitable (D). This solution is designed to enable customer- facing digital experiences, allowing customers to explore products, configure offerings, and place orders directly through an online portal.References:Salesforce Industries Digital Commerce documentation and best practices for self-service portals.

NEW QUESTION # 78
UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?

A. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action
B. Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.
C. Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products
D. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate

Answer: A

NEW QUESTION # 79
ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

A. Customizations using CPQ Hooks
B. Discounts.
C. Adjustment using Context rules
D. Promotions

Answer: C

NEW QUESTION # 80
Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.

A. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship.
Configure the scope field on CFS technical product definition to downstream Order Item.
B. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship.
Configure the scope filed on the modem and STB products to downstream Order Item.
C. Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship.Configure the scope filed on the modem and STB products to Account
D. Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account

Answer: D

Explanation:
To send Set-Top Boxes (STBs) and modems with a single call and manage inventory efficiently, decomposing both to one CFS using an M:1 decomposition pattern and setting the scope to Account (A) is optimal. This allows for combined fulfillment while maintaining inventory accuracy.References:Salesforce Industries documentation on decomposition patterns and fulfillment strategies.

NEW QUESTION # 81
T current architecture has two systems one which is sales facing (internal) other is customer facing (website).
Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

A. Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
B. Manage product catalog in communication cloud and periodically synchronize the web channels automatically
C. Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
D. Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.

Answer: C

Explanation:
Managing the product catalog in the Enterprise Product Catalog and using Digital Commerce APIs to expose the catalog to web channels (C) offers a centralized approach to catalog management within Salesforce, ensuring consistency and accuracy across internal and customer-facing platforms.References:Salesforce Digital Commerce API and Enterprise Product Catalog documentation.

NEW QUESTION # 82
......

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