Exam CRT-261 Score | New CRT-261 Test Syllabus

P.S. Free & New CRT-261 dumps are available on Google Drive shared by VCETorrent: https://drive.google.com/open?id=1jC_cItlUIxU1W2cKKLX6ZBxW5n48BKAb

The exam will be vanquished smoothly this time by the help of valid latest CRT-261 exam torrent. Written by meticulous and professional experts in this area, their quality has reached to the highest level compared with others’ similar CRT-261 test prep and concord with the syllabus of the exam perfectly. Their questions points provide you with simulation environment to practice. In that case, when you sit in the Real CRT-261 Exam room, you can deal with almost every question with ease.

How to book the CRT-261 Exam

These are following steps for registering the CRT-261 exam.Step 1: Visit Webassessor Exam RegistrationStep 2: Signup/Login to WebassessorStep 3: Select the onsite proctored or online proctored delivery method of Certification ExamStep 4: Select Date, time and confirm with a payment method

For more information, please click here.

>> Exam CRT-261 Score <<

New CRT-261 Test Syllabus, CRT-261 Reliable Test Pdf

To maximize your chances of your success in the CRT-261 Certification Exam, our company introduces you to an innovatively created exam testing tool-our CRT-261 exam questions. Not only that you will find that our CRT-261 study braindumps are full of the useful information in the real exam, but also you will find that they have the function to measure your level of exam preparation and cover up your deficiency before appearing in the actual exam.

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q174-Q179):

NEW QUESTION # 174
Universal containers is trying to reduce the amount of time support agents spend creating cases. The new method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the consultant suggest?

A. Omni channel routing
B. Web to case forms
C. On-Demand Email-to-case
D. Standard email to case

Answer: C

NEW QUESTION # 175
What is a consideration when adding a report chart to a Page Layout or a Lightning Record Page?

A. The report must have a standard Report Type.
B. The report must contain a chart.
C. The report must be used on a Dashboard.

Answer: B

Explanation:
When adding a report chart to a Page Layout or a Lightning Record Page, the report must include a chart component. This is because the visualization aspect of the chart is what's displayed on the layout, providing a graphical representation of the report data directly on the record page for quick insights and analysis.

NEW QUESTION # 176
A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple cases, such as password resets and order inquiries. CK wants to provide customer self-service via web, SMS, Facebook Messenger, and WhatsApp.
What should the consultant recommend to handle the new cases?

A. Implement Skills-Based Routing.
B. Implement Einstein Bots.
C. Implement Case Swarming.

Answer: B

Explanation:
For handling a high volume of simple cases such as password resets and order inquiries across multiple channels, implementing Einstein Bots is recommended. Bots can automate responses to these common inquiries, providing self-service options for customers and reducing the case load on human agents.

NEW QUESTION # 177
UCs is implementing Salesforce Knowledge at its contact center. The contact center has a dedicated support team for each product that it supports. Contact center agents should only be able to view articles for the product they support.
What solution should a consultant recommend to meet this requirement?

A. Assign team-based profiles to the associated product data category value
B. Assign team-based roles to the associated product article types
C. Assign team-based profiles to the associated product article types
D. Assign team-based roles to the associated product data category value

Answer: D

NEW QUESTION # 178
Cloud Kicks has millions of customers. Only a small percentage of the customers have existing Contact records in Salesforce The customer's email address is used to populate details from another system and enrich the Contact record.
A service center uses multiple channels to support customers, including phone, Email-to-Case, and Web-to- Case. Support agents frequently fail to capture the necessary information, leading to an inconsistent customer experience.
What is the recommended method to consistently capture new caller details?

A. Use Open CTI with Pop to flow to capture details.
B. Use a global quick action to capture details.
C. Use a new customer Path on Contact to capture details.
D. Use an auto-launched flow to capture details.

Answer: D

Explanation:
Using an auto-launched flow to capture details is the recommended method to consistently capture new caller details. An auto-launched flow is a type of flow that runs in the background without user interaction. An auto- launched flow can be triggered by various actions, such as creating a record, updating a field, clicking a button, or invoking a process. An auto-launched flow can perform various tasks, such as collecting inputs, updating records, creating records, or calling external services. Using an auto-launched flow to capture details can help ensure that support agents enter the necessary information for new callers, such as their name, email address, phone number, or reason for call. Verified References: Service Cloud Consultant Certification Guide
& Tips, Create an Auto-Launched Flow

NEW QUESTION # 179
......

Our company conducts our CRT-261 real questions as high quality rather than unprincipled company which just cuts and pastes content into their materials and sells them to exam candidates. We have always been the vanguard of this field over ten years. It means we hold the position of supremacy of CRT-261 practice materials by high quality and high accuracy. Besides, all exam candidates who choose our CRT-261 real questions gain unforeseen success in this exam, and continue buying our CRT-261 practice materials when they have other exam materials’ needs. It is our running tenet to offer the most considerate help and services for exam candidates just like you. By virtue of our CRT-261 study tool, many customers get comfortable experiences of whole package of services and of course passing the CRT-261 exam successfully.

New CRT-261 Test Syllabus: https://www.vcetorrent.com/CRT-261-valid-vce-torrent.html

DOWNLOAD the newest VCETorrent CRT-261 PDF dumps from Cloud Storage for free: https://drive.google.com/open?id=1jC_cItlUIxU1W2cKKLX6ZBxW5n48BKAb